Privacy Policy

We at Rounds, Inc. (“Rounds,” “we,” “us,” or “our”) understand that your privacy is important and that you care about how the information you provide to us is used and shared. This Privacy Policy explains the information collection and use practices of Rounds in connection with our website located at https://www.rounds.health (the “Website”), our proprietary software-as-a-service (SaaS) platform (the “Platform”), which may be accessed as a web application through our Website and/or a mobile application (if applicable), as well as when you interact with us in other ways.

 

1. Description of Users and Acceptance of Terms

This Privacy Policy applies to the following types of users:

• Visitors: Individuals who visit the Website to access publicly available content.

• Customers: Individuals or entities who have registered and subscribed to use our Platform.

• Authorized Users: Employees and contractors authorized by a Customer to access and use the Platform.

 

By visiting the Website, Visitors agree to this Privacy Policy and our accompanying Website Terms of Use. By accessing or using the Platform, each Customer and Authorized User agrees to this Privacy Policy and our accompanying Platform Terms of Use.

 

Capitalized terms not defined herein have the meanings set forth in our Website Terms of Use or Platform Terms of Use, as applicable.

 

2. The Information We Collect and/or Receive

While operating the Website and Platform and interacting with you, we collect and/or receive various types of information as described below. By providing or making your information available to us, you authorize us to collect and use it as described.

 

2.1 Contact Information

When you reach out to us—whether through our Website, email, mail, or phone—or when you request to receive information about our products and services, we may ask for certain details, including but not limited to:

• Name

• Email address

• Phone number

• Company name

• Job title

• Other information pertinent to your inquiry

 

(collectively, “Contact Information”).

 

We use Contact Information to deliver requested services, respond to inquiries, and communicate with you about current and future offerings.

 

2.2 Account Information

To access and use our Platform, you must create an account. In doing so, you will provide:

• Your email address

• A password

 

(collectively, “Account Information”).

 

We use this information to verify your identity, set up and manage your account, and facilitate your access to the Platform.

 

2.3 Billing Information

If you choose to pay applicable fees by credit card, you may be required to provide additional information such as:

• Credit card number

• Expiration date

• Billing ZIP code

• Security code

• Bank or other financial account details

 

(collectively, “Billing Information”).

 

This Billing Information is collected and processed by our third-party payment processors under their own privacy policies and terms. Rounds does not directly collect, store, or process Billing Information.

 

2.4 Your Data

By using the Platform, you may provide data and content (“Your Data”). We use Your Data as outlined in our Platform Terms of Use. Any personal information contained within Your Data will be handled in accordance with this Privacy Policy.

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2.5 Automatically Collected Information

When you access or use the Website or the Platform, we and our service providers may use cookies, pixels, web beacons, and similar technologies (“Tracking Technologies”) to automatically gather information about your online activities, such as:

• Traffic data and usage patterns (pages viewed, interactions, frequency, and duration of use)

• Location data (if enabled)

• Device information (type, operating system, browser type, IP address)

• Logs and other communications data

• Your online activities over time and across third-party websites, apps, and devices

 

This automatically collected information helps us improve the performance, functionality, and user experience of our Website and Platform, as well as support targeted advertising and analytics.

 

Cookies and Other Tracking Technologies:

• Cookies store small data packets on your device and help remember you and your preferences. They may be session-based (expire when you close your browser) or persistent (remain until you delete them).

• Local Storage Technologies (like HTML5) store data locally on your device to provide certain features and offline capabilities.

• Web Beacons (pixel tags, clear GIFs) help us understand if pages or emails were accessed, viewed, or clicked on.

• Session-Replay Technologies allow us to capture user interactions with our Website and Platform to troubleshoot issues and enhance the user experience.

 

2.6 Third-Party Analytics Services

We may use third-party analytics services (e.g., Google Analytics) to evaluate how you use the Website and Platform, compile activity reports, and analyze performance. These providers use their own cookies and tracking technologies. By accessing the Website or Platform, you consent to the processing of your data by these analytics providers under their respective privacy policies. To learn more or opt out, visit the relevant providers’ websites.

 

2.7 Third-Party Advertising

We may share information with approved third parties for ad distribution and optimization. These third parties may use cookies, pixel tags, and other technologies to gather information about your online activities to deliver targeted ads and measure their effectiveness. You can opt out of certain types of tracking at http://www.aboutads.info/choices, use browser-based “Do Not Track” settings, or adjust your device’s privacy settings.

 

3. How We Use and Share Your Information

We may use and share your personal information for purposes including but not limited to:

• Operating and providing access to the Website and Platform

• Soliciting feedback and informing you about our products, services, and those of our marketing partners

• Monitoring, analyzing, and improving the Website and Platform

• Communicating with you regarding the Website and Platform

• Fulfilling requests for new or enhanced services

• Engaging in marketing, advertising, and measuring the efficacy of our efforts (with any required opt-in consent)

• Conducting research, troubleshooting, and preventing fraudulent or illegal activities

• Protecting the security of our Website, Platform, and business

• Engaging third-party service providers to assist in operations, such as IT hosting, payment processing, CRM, marketing, analytics, and other support functions

• Creating and sharing aggregated, anonymous user data for lawful purposes

• Sharing with affiliates or other entities under common ownership or control

• Meeting legal and regulatory obligations

• Responding to valid legal requests and protecting our rights or the safety of others

• Facilitating corporate transactions such as mergers, acquisitions, or financing

• Auditing compliance with legal and contractual requirements

• Detecting and preventing unauthorized, unethical, or illegal activity

• Other purposes with your consent

 

We require recipients of your personal information to protect your data and use it only for authorized purposes.

 

4. Accessing, Modifying, and Managing Your Information and Preferences

• Update Information: If your personal information changes, you can contact us to correct, update, or delete it. You may also adjust some account-related information directly through your Platform account settings. We will make commercially reasonable efforts to honor your requests but may retain certain information as required by law or for legitimate business purposes.

• Marketing Communications: You can opt out of marketing emails by clicking the “unsubscribe” link in those emails. Note that you cannot opt out of transactional emails related to your account or the Platform.

• Cookies: You may manage or delete cookies via your browser settings. Blocking cookies or similar technologies may affect Website or Platform functionality. For more information about managing cookies, visit www.allaboutcookies.org.

 

5. How We Protect Your Information

We take commercially reasonable measures to secure your data from loss, misuse, unauthorized access, alteration, and destruction, considering the nature and risks of processing. However, no online transmission or storage can be guaranteed secure, and we cannot ensure absolute security. Exercise caution when deciding what information to send us electronically.

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6. External Sites

Our Website and Platform may link to external, third-party websites or resources (“External Sites”). Rounds is not responsible for the privacy practices or content of these External Sites. Review their privacy policies and terms before interacting with them.

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7. International Users

Our Website, Platform, and servers operate in the United States. If you are located outside the U.S., your information may be transferred to, processed, and maintained on servers or systems outside your jurisdiction, where privacy laws may differ. By using our Website or Platform, you consent to such transfers and processing.

 

8. Do Not Track

We do not currently respond to “Do Not Track” browser signals. Third parties may collect information about your online activities over time and across different websites when you use our Website and Platform.

 

9. Changes to This Privacy Policy

This Privacy Policy is effective as of the date stated at the top. We may modify it from time to time. Any changes will be posted on our Website and/or Platform. By continuing to use the Website or Platform after changes are posted, you accept the updated Privacy Policy. If permitted by law, our use of your information is governed by the most current version of this Privacy Policy.

 

10. Contact Us

If you have questions or concerns about this Privacy Policy, or wish to report a privacy issue, please contact us:

 

Email: info@rounds.health